You may send your warranty claim using this form:
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1. Your extruded curbing is set to cure upon completion of the project. The concrete curb does not need to sprayed or misted with water. Such actions will most likely discolor the curb and claims for discolored curb will be denied. Once we have left the jobsite, the landscape curbing is vulnerable. Make sure your neighbors and family members stay away from the curbing after we have left. The most curious of neigh-bors will approach your curb within minutes of our crew’s departure.
2. Keep Sprinklers off for at least 2 days following the installation. Excess moisture on or around the curbing will affect the normal curing process. Any excess water around the curbing will hamper the curing process and give it a permanent blotchy look. If it begins to rain within 8 hours after we leave the job, try to cover the curb with plastic. Make sure sprinkler systems are not activated for at least 48 hours. Irrigation, backwash from pool, condensation lines, or rain can damage the curb during the first 48 hours.
3. Take extra precaution to keep pets, children, and objects away from the curb for at least 24 hours. It will be “hard” to the touch at this point, but will still need a few days to completely harden.
4. During the 48 to 72 hours you should avoid sprinkler impact on the curbing. Keep water away from curb for 48-72 hours. After 24 hours a mist would not cause any immediate damage, but a sprinkler within a couple of feet could create some pitting in your new edging.
5. Sprinkler work and landscape work may be started 48 hours after installation, however, caution must be taken as shovels, picks and wheelbarrows can damage the curb for several days while it is fully curing.
6. If you have a landscape contractor or other trade professional working for you, caution them about protecting the curb from damage. If wheelbarrows are used for hauling rock over the curb, put a mound of dirt over it (6” over and 12” on each side) or build a ramp over the curb to keep the weight from cracking it. Never allow a tractor, truck, or any other equipment to run over the curb. Redi-Curb is not responsi-ble for the damage to curbing resulting from any type of traffic.
7. If your curb is damaged after the installation crew has left, we will come back and make the necessary repairs; however, there is a $200.00 minimum charge for this service. We will do the best job possible on this repair; however, repairs rarely look as good as the initial extruded installation.
8. During the first 7 days keep lawn mowers off your curbing. The wheels will most likely not damage your curb; however the metal corners on your lawn mower may scratch or otherwise damage the product during its curing period.
9. During the next couple of weeks you will need to take extra precautions not to damage your curbing. Items such as rakes, shovels, and other gardening tools need to be used with caution near the curbing during this curing period.
10. Efflorescence (white powdery substance) is not covered under warranty since it is a natural occurrence. It can appear on occasion and does not look good on curbing. It can appear after a rainstorm or if there is moisture in the ground around the curbing. It happens mostly in the fall and winter months and due to the ambient temperatures and moisture in the air. It is not the result of our materials or workman-ship. The intensity of the efflorescence varies depending upon the type (hardness) of water and volume of water that gets on the curb or amount of salts in the adjacent soils and/or the amount of moisture in the air. Check your sprinkler heads while the system is on and adjust them to minimize the amount of water spraying directly on the curb. If you have just planted sod and are watering frequently, efflorescence may appear more readily. Be patient, wait for your lawn to get established and clean the curb after it dries. A solution of 50/50 vinegar and water with a light brushing will remove the efflorescence. You may have to do this a few times; eventually, the efflorescence should go away.
11. Some fertilizers and chemicals will stain the curb, as they would any other concrete product. You should alert the those doing the fertilizing to avoid spraying their product on the curbing. If you feel they might have sprayed the concrete, you may wish to hose it down shortly after they have finished spraying.
12. Curbing with color in it may look “splotchy” for up to 30 days while it is curing. This will go away as it cures and is not to be confused with efflorescence. Concrete is darker in color when it is first laid due to the water content and will lighten up as it dries and cures. After 30 days and when the curb is fully dry, your curb will have a more uniform look to it. Although it may take longer due to excess moisture and water the lawn.
13. Cracking – Concrete curbing like any other type of concrete can and will crack. We try to control the cracking with expansion joints every two to four feet. If cracking does occur, it should be in the expan-sion joint. We experience very little cracking in our products; however, if there are any solid cracks out of the joint (over 1/8”), we will replace the damaged area during the warranty period. A warning, however, is important to note: Repairs can be difficult to make in colored concrete. It is impossible to get a perfect color match. Sometimes the “solution is worse than the problem”. A hairline crack is much less noticeable than a patch or discoloration in the curbing.
Redi-Curb has a one-year warranty against defect in materials and workmanship. Any areas in question will be replaced or repaired at no charge if the materials we used or the manner of installation by our workmen caused the defect.
1. Any cracking in the curbing due to settlement of the ground beneath the curbing is not covered. Cracks must be wide enough to slip a quarter down into the curb for the replacement of the section to be warranted.
2. Cracking or breakage occurring do to driving over the curb with any vehicles or equipment is not covered.
3. We do our best to make sure that the color is true throughout your curbing; however, we cannot guarantee that the curb will match perfectly throughout the entire job. The color of your curb is a close representation of our color chart and will not be a perfect match. Due to the variation in a color pigment products used to color concrete there will be a slight difference in color across the curb when finished.
4. For Stamped and Embossed products: Customers should expect some fading, color variation, and spider cracking of the product due to the nature of the stamping and embossing process.
5. No color claims will be accepted if sprinklers are left on or turned on 2 days prior to or 2 days after installation. This excessive jobsite moisture will adversely affect the color of your finished curbing project and is not covered under warranty. Signs include; washed out color, blotchy color and/or abnormally light or dark areas are a direct result of excess moisture at the jobsite and no claims can be hon-ored is such is evident.
6. There will be a color variation relative to the color chart you chose your color from. Any variation of the color chosen is acceptable. Claims of wrong color or no color in curb can only be evaluated after 30 days have passed.
7. Efflorescence of any kind is not covered. It must be washed away with a solution of 50/50 vinegar and water using a light brushing and thorough rinse.